Frequently Asked Questions


Have a question? You’re in the right place. Below are answers to the most common questions about formats, delivery, returns, and how The Alpaca Avenue creates its artwork.

What does The Alpaca Avenue sell?

We offer curated artwork collections across digital downloads and selected physical formats such as postcards and prints.

Are your products digital or physical?

We offer both. Each product page clearly states the format (for example: Digital Download, Postcard, or Print).

How do digital downloads work?

After purchase, digital products are delivered electronically and can be downloaded for personal use. You’ll receive access details after checkout.

Do you ship physical products?

Yes, selected products are shipped. Shipping options, rates, and estimated delivery times are shown at checkout.

Where do you ship from?

We currently dispatch from the United Kingdom.

Do you ship internationally?

We currently ship within the United Kingdom and selected European destinations. Broader international shipping is being rolled out in phases. If your country is not available at checkout, please contact us.

How long does delivery take?

Typical estimates:

• UK Standard: 2–5 business days
• UK Express: 1–3 business days
International delivery times vary by location.

What is your returns and refund policy?

If a physical item arrives damaged, defective, or incorrect, contact us within 14 days with your order details and photos.
For digital products, refunds are generally not available once files are delivered/accessed, unless required by law.

Are your designs AI-generated?

Our designs are art-directed and curated by The Alpaca Avenue studio. We use a digital, AI-assisted creative workflow as part of the design process, then refine each piece for style consistency and quality.

Can I use your artwork commercially?

Unless explicitly stated otherwise, purchases are for personal use only. Commercial usage, redistribution, or resale is not permitted without written permission.

Do colours look exactly the same in real life?

There may be slight differences due to screen settings, printing processes, and materials.

Can I request a custom design?

You can contact us with your request. If we’re able to take custom work, we’ll confirm scope, timeline, and pricing.

How can I contact support?

Email: hello@thealpacaavenue.co.uk

If your question isn’t listed here, contact us at hello@thealpacaavenue.co.uk and we’ll be happy to help.

We’re new here. And we’re doing it right.

Alpaca Avenue is a brand in its early days and that's exactly why sustainability isn't an afterthought. We've built it in from the start, choosing partners who take it as seriously as we do.

Recycled materials

Our prints are made on sustainably sourced paper, printed with water-based, toxin-free inks kinder to the planet without compromising quality.

Local fulfilment  

Prodigi routes every order to the print facility closest to you shorter distances, lower emissions, faster delivery.

Ethical sourcing

We work with Prodigi, who source paper from sustainably managed forests and avoid plastic across their supply chain wherever possible.

Minimal packaging

Prodigi have eliminated shrink wrap entirely and developed Ecocaps their own compostable, plastic-free packaging for rolled prints.

HOW WE DESIGN

Nothing is made until you order it

Every design is created digitally and only printed when you buy it. That means zero overstock, zero waste sitting in a warehouse. It's one of the simplest and most honest things a product brand can do so it was our first decision.

 See how we produce →

HOW WE PRODUCE

Printed close to you, on better materials

We partner with Prodigi for all our print fulfilment a supplier committed to local production networks across the UK and beyond. Prints are made near you, cutting transport emissions.

Where possible, recycled and FSC-certified papers are used as standard. We'll always look for partners who can demonstrate this not just claim it.

 Read Prodigi's sustainability commitment →

HOW WE SHIP

Packaging that doesn't cost the earth

Orders arrive in minimal, recyclable packaging no unnecessary fillers, no single-use plastics. Because an alpaca wouldn't stand for it, and neither would we.

Our print partner: Prodigi

Prodigi's global fulfilment network means your print is made as close to you as possible, using ethically sourced materials and energy-conscious production methods.

 PRODIGI'S SUSTAINABILITY PAGE

SDG 12

Responsible Consumption & Production

Print on demand eliminates overproduction entirely. We make what's ordered nothing more.

SDG 13

Climate Action

Local fulfilment through Prodigi reduces shipping distances. Less travel means fewer emissions per order.

SDG 17

Partnerships for the Goals

Prodigi have eliminated shrink wrap entirely and developed Ecocaps their own compostable, plastic-free packaging for rolled prints.

WHAT WE'RE STILL FIGURING OUT

Honest about where we are

We don't have carbon offset schemes or sustainability reports yet we're a new brand and we won't pretend otherwise.

What we do have is a commitment: every supplier or partner we add to Alpaca Avenue will be evaluated against whether they're moving in the right direction. We'd rather be transparent about that than make promises we can't back up.